Services overv
Small Business Services
Performance and Uptime Monitoring
Antivirus Coverage
Vulnerability Management
Back Up and Redundancy Services and Setup
Networking Setup and Assistance
Remote and Onsite Support
Application and Operating System Patching and Support
Training on Operating System and Applications
Hardware Support and Upgrade Recommendations
Peripheral Device Setup (e.g., Sound Devices, Cameras, Amazon Alexa, Google Smart Products.)
IOS and Android Assistance and Training
Incident and Request Level SLAs for quick and prioritized responses.
Enterprise Level 1 Services
24/7 NOC Performance and Uptime Monitoring
Analytics and Reporting
CMDB Tracking of all Supported Devices
Incident Management and Request Management (with SLAs)
Hardware Upgrade Recommendations
Vendor Coordination for Upgrades\Replacements\Troubleshooting
Field Service Technician for On-Site Smart Hands (as Needed)
Cabling or Replacements
Crash Cart
Onsite Team Coordination
Status Meetings with Customer
Enterprise Level 2 Services
Includes Level 1 with Below Additions
Operating System Support and Maintenance
Configuration Additions and Support for Networking Gear
Third Party Application Patching for Workstations, Windows Servers and Linux Servers. (Browsers, endpoint agents, etc)
Mobile Device Management (MDM) Services
Vulnerability Management and Scanning
Server Deployments and Decommissioning (Virtual and Physical)
Next-Generation Antivirus Support (NGAV) and Monitoring
SIEM Services, Logging and Monitoring
Cloud (AWS\AZURE\GCP), On-Premises Virtual, and Physical Server Support.
Enterprise Level 3 Services
Includes Level 1 and 2 with Below Additions
Application Level Support
Database Level Support
Centralized Authentication Service Management (TACACS, Microsoft Active Directory, LDAP etc.)
Architectural Review and Recommendations for Modification and Modernization
Budgetary Cost Analysis for all services for fiscal optimization
Cloud Services and Support (AWS\AZURE\GCP\VMWARE)